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IT Support Intern (Onsite) – San Diego, California

  • August 22, 2024

Trevet, an environmental consulting firm in the Scripps Ranch area, is seeking an IT Support Intern to provide onsite IT support 3-4 hours a day during the work week.  This is a great opportunity for someone to get hands-on experience within a small company environment.

Basic Function:

Under general supervision, provide exemplary customer service and technical support to end users; identify and resolve hardware and software operating problems; configure, install, test, maintain, troubleshoot and repair computer equipment, software and peripheral equipment; provide training to staff in the proper operation and care of technologies; update and maintain a variety of records related to work orders, technology parts inventory, software licenses, etc.

Representative Duties:

  • Troubleshoot, diagnose and repair a variety of technologies, computer hardware, software, networks and peripheral equipment; assure user needs are met and technical support issues are resolved in a timely manner.
  • Deliver service and support to end-users via telephone, remote connection, in-person or over the internet.
  • Identify and redirect problems to appropriate resources; escalate priority issues per protocols.
  • Update and load approved software such as operating systems, instructional and office automation applications to user computers and related technologies; assist and provide technical support for users.
  • Perform related duties as assigned.

This part-time entry-level position provides Tier I basic, routine support service. This role will job shadow and train with the Technical Support staff to develop hardware and software field service expertise and to learn to troubleshoot and repair the more complex, non-routine Service Desk service requests.

Education, Training, and Experience:

Ideal candidate pursuing degree in Information Technology, Computer Science, or closely related field.

Trevet is an EEO Employer

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